Refund policy

1. Return Conditions

Product Condition:
Products must be unused, in their original packaging, and in the same condition in which they were received to be eligible for a return.

Opened Products:
Returns will not be accepted for products that have been opened, as this could compromise the safety and quality of the dietary supplement.

2. Return Timeframes

Return Period:
Customers may return products within the first 30 calendar days from the date of purchase.

3. Return Process

Return Request:
Customers must contact our customer service team to initiate the return process, providing the order number and the reason for the return.

Shipping Instructions:
Once the request is approved, detailed instructions will be provided for shipping the product back to our facilities.

4. Return Shipping Costs

Shipping Responsibility:
If the return is due to our error or a defective product, Fitness Headquarters will cover the shipping costs. In other cases, the customer will be responsible for these costs.

5. Refunds

Refund Process:
Once the return is received and inspected, we will notify the customer regarding the approval or rejection of the refund. If approved, the refund will be processed through the original payment method within a reasonable timeframe.

6. Exceptions

Non-Eligible Products:
Returns will not be accepted for perishable products, intimate or sanitary items, hazardous materials, or flammable liquids and gases.

Gift Cards:
Gift cards are not eligible for return or refund.