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We currently ship to Puerto Rico and the United States.
All orders require up to 24 hours of processing time before being shipped.
Orders placed on weekends or holidays will begin processing on the next business day.
Accepted Payment Methods: Visa, Mastercard, Shop Pay, PayPal & Apple Pay.
Shipping Service: We use standard ground shipping via USPS Ground Advantage Service.
Estimated Delivery Times:
Puerto Rico: 2 to 3 business days after order processing.
United States: 4 to 10 business days.
Free Shipping: On orders over $99.
Orders under $99 – Automatic Rate Calculation:
Shipping fees are automatically calculated at checkout based on package weight, size, and destination using USPS Ground Advantage through Shopify Shipping.
Estimated Rates:
Small Packages (e.g., capsule supplements, 3 lb protein): rates between $2.95 – $6.95.
Large Packages (e.g., protein tubs from 5 to 12 lbs): rates between $6.96 – $12.95 or more.
A tracking number is provided to each customer once the order is processed.
Customers can track their package by entering the tracking number at www.usps.com.
Immediate Inspection:
Upon receiving the package, customers are encouraged to inspect its external condition immediately. If visible damage is found, it is recommended to refuse the delivery and notify our customer service team right away.
Notification:
If the customer finds damaged or defective products upon opening the package, they must contact our customer service within 7 calendar days of receipt.
Required Information:
Order number
Detailed description of the damage or defect
Clear photos of the damaged product and original packaging
Replacement or Refund Process:
Replacement: We will send a replacement product at no extra cost.
Refund: If preferred, we will issue a full refund for the damaged product.
Notification:
If a customer has not received their order within the estimated delivery timeframe, they must contact our customer service within 14 calendar days of the shipping date.
Investigation:
We will initiate a claim with the shipping carrier to locate the package. This process may take 3 to 5 business days.
Resolution Options:
Reshipment: We will resend the products at no additional cost.
Full Refund: If preferred, a full refund of the order will be issued.
Incorrect Address:
It is the customer’s responsibility to provide a complete and accurate shipping address. We are not responsible for undelivered orders due to incorrect shipping information provided by the customer. If an order is returned for this reason, the customer will be responsible for reshipping costs.
Unclaimed Packages:
If a package is returned to our facility due to being unclaimed or undeliverable, we will contact the customer to coordinate reshipment. Additional shipping costs may be the customer’s responsibility.
Customer Support Hours: Monday to Friday, 9:00 a.m. – 6:00 p.m.
Phone / WhatsApp Chat: 787-201-6921
Email: fitnesshq.pr@gmail.com
Shipping Delays:
If there are delays due to external factors (weather, high seasonal demand, carrier issues), we will notify the customer with updates regarding their order.
Customer Commitment:
At Fitness Headquarters, we are committed to ensuring every order arrives in perfect condition and in the shortest time possible, offering fast and effective solutions in the event of any issues.